Refund policy

RETURN AND REFUND POLICY

Last Updated: 18 October 2026

At ViralPicks.in, owned and operated by Shashwat Parashar, customer satisfaction matters to us. We aim to handle returns, replacements, and refunds fairly and transparently.

1. Return Eligibility

You may request a return, replacement, or refund if:

  • You receive a damaged or defective product.

  • You receive an incorrect product.

  • The product is materially different from its description.

  • The order arrives with missing parts or accessories that were advertised as included.

  • Your order is confirmed lost or not delivered.

  • You qualify for another remedy under applicable law.

For eligible change-of-mind returns, products must generally be unused, in their original condition, and accompanied by their original packaging and accessories.

These conditions do not override your legal rights concerning defective, damaged, incorrect, or misdescribed products.

2. Return Timeframe

Please submit your return, replacement, or refund request within 7 days of delivery.

For damaged, defective, or incorrect products, please contact us as soon as possible so that we can investigate promptly.

To request assistance, email us with your order number, a description of the issue, and photographs or videos where reasonably available.

3. How to Request a Return

  1. Email viralpicks7@gmail.com with your order number.

  2. Explain why you are requesting a return, replacement, or refund.

  3. Provide supporting photographs or videos where reasonably available.

  4. Wait for our instructions before sending any product back.

  5. Follow the return instructions provided by our support team.

Please do not send products to a supplier or another address unless we have confirmed the correct return destination.

4. Refund Process and Timing

Once we review your request, we will communicate the outcome and any required next steps.

Where a return or inspection is necessary, we may need to verify the product and circumstances before completing the refund, subject to applicable law.

Approved refunds will generally be issued through the original payment method where feasible.

Estimated refund processing time: 5–10 business days after refund approval.

The time required for the money to appear in your account may vary depending on your bank or payment provider.

We will not unreasonably delay a refund that is legally due.

5. Exchanges and Replacements

If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a replacement or exchange, subject to availability and applicable law.

If the same product is unavailable, we will discuss an appropriate alternative or refund where applicable.

Change-of-mind exchanges are subject to the product's eligibility conditions.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact viralpicks7@gmail.com and provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs or a short video showing the issue, where reasonably available.

  • Photographs of the packaging, if relevant.

We will review the information and provide an appropriate remedy, which may include a replacement, refund, or another remedy required by applicable law.

Please retain the product and packaging until we provide further instructions, where reasonably possible.

7. Non-Returnable Items

Some products may be excluded from change-of-mind returns where the exclusion is disclosed before purchase and permitted by law. Depending on the product, these may include:

  • Products clearly identified as non-returnable before purchase.

  • Certain personal-care or hygiene products where a lawful hygiene-related exclusion applies.

  • Products damaged through misuse or unauthorised modification after delivery, where supported by the facts.

  • Customised products where a lawful exclusion applies.

These exclusions do not automatically apply to defective, damaged, incorrect, misdescribed, or otherwise non-conforming products. Your statutory rights remain unaffected.

8. Return Shipping Costs

For damaged, defective, incorrect, or misdescribed products: ViralPicks.in will arrange or cover reasonable return shipping costs as appropriate and as required by applicable law.

For approved change-of-mind returns: The customer is responsible for return shipping costs, provided this condition is disclosed before purchase and permitted by applicable law.

Please obtain our return instructions before sending a product back. We will not impose undisclosed return or handling fees.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests made before dispatch may be easier to accommodate. Once an order has been dispatched, the request may need to be handled under this policy.

If payment has already been collected for an order that is cancelled, any refund due will be processed in accordance with applicable law.

10. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, contact us so we can investigate with the relevant supplier or courier.

If the shipment is confirmed lost or the order cannot be fulfilled, we will arrange an appropriate resolution, including a refund where applicable.

Tracking information alone will not be treated as conclusive proof of delivery where the circumstances reasonably indicate otherwise.

11. Contact Information

Store: ViralPicks.in
Owner: Shashwat Parashar
Website: https://viralpicks.in
Customer Support Email: viralpicks7@gmail.com

We aim to handle all customer requests respectfully and resolve eligible issues as fairly and promptly as possible.

Thank you for choosing ViralPicks.in.